Features
Every feature you need to sell on every channel
SurfSeller brings your catalogue, stock, orders, pricing and compliance into one system. Every feature below is included in one monthly price, with no modules to unlock.
Listings and catalogue
One product catalogue for every channel
Keep titles, descriptions, images and prices in one place. SurfSeller creates and updates your listings on each marketplace, so you edit a product once instead of once per channel.
- Single product catalogue for all channels
- Automatic listing creation and updates
- Unlimited listings and listing templates
- Image packs per channel
- Business prices for B2B buyers
- Price markdowns with start and end dates
- Product bundles that allocate stock automatically
- Multi-listings of related products
Multichannel inventory management
Real-time stock sync that stops overselling
Every sale on any channel updates stock everywhere else. Allocation rules decide how much stock each channel sees, so a rush on one marketplace never oversells another.
- Stock levels from one or more warehouses
- Stock allocation rules per listing and channel
- Phantom and pre-sale stock
- Multiple stock locations
- Order allocation strategies to reduce oversells
- Back-order handling, including no part-shipping rules
Amazon and eBay repricer
Win the Buy Box without watching prices all day
The built-in repricer tracks competitor prices around the clock and adjusts yours within the limits you set. It’s included in SurfSeller, not sold as an extra.
- Amazon FBM and FBA repricing
- Buy Box seeking options
- Minimum and maximum price protection
- Different pricing for FBM, FBA and business listings
- eBay competitor matching by EPID
- eBay filters for promoted listings and business sellers
- Pricing Manager for channel-specific price rules
Order management
Every order from every channel in one list
Orders arrive from all your marketplaces and webstores into one consolidated list. Despatch confirmation and tracking go back to each channel automatically.
- Orders fetched from all channels
- Consolidated order management with channel filters
- Despatch and tracking sent back to each channel
- Order timeline on every order
- Dropshipping with selected providers
- Shopify Pickup (with Liveship)
Customer service
Handle every customer query from one screen
Find any order, including Amazon FBA orders, and deal with amendments, replacements, cancellations and refunds without logging in to each marketplace.
- One customer service view for all channels
- Search all orders, including FBA
- Amendments, replacements and cancellations
- Refunds recorded with their cause
- Suspicious order fingerprinting
- Fulfilment cancelled when a customer cancels (Liveship)
Purchasing
Reorder at the right time, from the right supplier
Re-stock profiles use ranges, days of cover and seasonality to suggest what to buy, so you stop running out of best sellers or tying cash up in slow stock.
- Purchasing helper with suggested orders
- Unlimited re-stock profiles
- Ranges, days of cover and seasonality
- Suppliers and supplier SKUs
GPSR and marketplace compliance
Stay compliant on Amazon, eBay and EU marketplaces
SurfSeller stores the compliance data marketplaces now ask for and adds it to your listings automatically, so listings stay live when the rules change.
- GPSR responsible person details
- Safety data sheets and documents
- Compliance certification marks
- EU repairability and energy ratings
- Hazmat codes
- Country of origin and regional commodity codes
- Detailed customs data to reduce parcel detentions
Reporting and profit
Know your real profit on every order
Marketplaces send estimated fees with each order. SurfSeller fetches the final settled fees, so your profit figures match what you are actually paid.
- Sales reporting across channels
- Amazon FBA sales reporting
- Final settled fees from Amazon and Cdiscount within 24 hours of despatch
- Stock history with reason codes for every adjustment
- Email two-factor authentication for every user
- New features and updates included at no extra cost
Liveship
Add warehouse and shipping control with Liveship
Goods in, stock control and despatch for Royal Mail, DPD and other couriers, connected live to SurfSeller.
- Barcode goods-in and stock checks
- Labels, customs and commercial invoices
- Routing by courier capability and customer choice
- Works alongside ShipStation
See SurfSeller with your own channels
Book a free 30-minute systems review. We’ll look at how you sell today and show you what SurfSeller would change.